inContact - Sponsor Content
Platinum Sponsor
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inContact
7730 South Union Park Avenue, Suite 500
Midvale, UT 84047
Phone: 801.320.3200
www.inContact.com |
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Queue-Talk: Conference Edition
With: Mariann McDonagh, Chief Marketing Officer - inContact
What’s happening in the cloud? Listen in and learn what this podcast reveals about the total cost of
ownership between hosted contact solutions and premise based solution. Mariann shares a very important study
that looks at the TCO and ROI which is something every contact center manager will want to know.
Not Streaming? - Download .mp3
Contact Center Conference Fall 2011 Keynote:
Key Trends in Customer Service & The Impact on Your Contact Center
- Paul Jarman, Chief Executive Officer, inContact
According to Gartner, in less than 10 years, even the world’s most recognizable brands will lose their
differentiation in a crowded and consumer-driven market. Differentiating your business through service is rapidly
becoming the key to long-term success and companies who take the time and effort to map their customers “emotional
service transfer points” will win in the long term.
White Paper:
Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis
A total cost of ownership analysis (TCO analysis) is a business case designed to find the
lifetime costs of acquiring, operating, and maintaining something. In this TCO analysis,
Frost & Sullivan has designed TCO models to compare the costs of acquiring, operating, and
maintaining similarly configured contact centers over their useful lifetime. The primary
point of comparison is premise-based contact center systems/applications versus hosted
contact center services.
Inbound Magazine Article:
Weather the Storm: Cloud-Based Call Center Solutions Make Disaster Recovery Fast, Easy and Cost-Effective
Of course, call centers located in areas well-known for their risk of natural disaster understand the potential and
are more likely fully prepared to spring into action in order to provide the continuity of service their customers
expect. However, severe storms, flooding and power outages can impact virtually any business anywhere.
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