FurstPerson, Inc. - Sponsor Content
Sponsor
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FurstPerson, Inc.
8430 W. Bryn Mawr Avenue, Suite 250
Chicago, IL 60631
Phone: 886.626.3412 / Fax: 773.527.2294
www.furstperson.com |
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Queue-Talk: Conference Edition
With: Jeff Furst, President & CEO - FurstPerson, Inc.
Hiring the right contact center agent is critical to the success of every contact center but what if you could determine in the hiring process the likelihood the person you hire will be a top performer? Jeff explains how you can make hiring agents a strategic part of your contact center plan. Don’t just hire any agent, hire the right agents that align with your organization’s goals. Find out how…
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Contact Center Conference Fall 2011 Session:
Hiring for the Contact Center: Improve Your Odds of Hiring People That Will Perform
- Jeff Furst, President & CEO - FurstPerson, Inc.
Hiring agents and supervisors into the contact center seems so simple yet many contact centers are plagued with high turnover and poor new hire performance. In this session, we will break down some of the common problems to making the wrong hire and introduce a performance driven hiring framework that leverages defining job success, measuring for job success, technology, and business intelligence to create a hiring model that drives return on investment for your contact center.
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