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Conference Overview
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Schedule at a Glance
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Customer Service Week
Rapid Fire Challenge
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Strategic Planning
Agent Hiring, Development, & Retention
Workforce Management
Social Media in the Contact Center
Performance Management
Quality and Customer Experience Management
Contact Center Technology
Virtual Workforce
Tools and Trends Showcase
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Registration & Hotel
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Sponsor List
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Ed Caine
Ed Caine
Participant
Participant
Radio
Radio
Book
Book
Tools
Tools
Beverage
Beverage
Beverage
Beverage
Jay
Jay
Jay
Jay
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Breakfast
Networking
Networking
Networking
Networking
Networking
Networking
Networking
Networking
Networking
Networking
Networking
Networking
Networking
Networking
Lauren
Lauren
Pete McGarahan
Pete McGarahan
Session
Session
Pete McGarahan
Pete McGarahan
Audience
Audience
Rich Hand
Rich Hand
Kelly Vrla
Kelly Vrla
Audience
Audience
General Session
General Session
Round Table
Round Table
Keynote
Keynote
Main Stage
Main Stage